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Gym of Rock - INSTRUCTOR

Gym of Rock is a modern indoor climbing gym in Salmon Arm BC. Gym of Rock offers top-rope and bouldering. We are committed to delivering great climbing experiences and outstanding customer service, while talking good care of our employees and the environment. You can learn more about Gym of Rock from our website at www.gymofrock.com

 

Expected Duties:

Instructors have the largest customer interaction of all our staff and need to be motivated and dynamic individuals who enjoy working with people and instructing indoor rock climbing.  Instructors not only teach child and adult lessons and clinics; they also work regular shifts at the gym interacting constantly with our climbers.

Specific duties will include:

  • Using Rock Gym Pro to check customers and sell products

  • Educating climbers about the gym rules and to competently use our equipment including harnesses and auto belays

  • Offering new climbers an introduction to bouldering and top roping

  • Introducing climbing safety to new climbers

  • Maintain a clean and inviting space for customers which includes, but not limited to: entrance, washrooms, top rope area, preschool area, bouldering areas, climbing floors, party room, front desk and storage area

  • All around proficiency which includes the following, but not limited to: facility tours, auto-belay orientations, bouldering orientations, bookings, and supervisions of guests

  • Extremely knowledgeable in Gym of Rock’s pricing, programs, products and procedures

  • Opening and closing duties with the ability to problem solve independently

  • Contribute to the optimization of operations, hospitality and customer service procedures

  • Teaching child and adult technique classes on a variety of topics

  • Developing a lesson plan for a wide variety of climber abilities

 

Ideal Pre-requisites:

  • Experience with customer service

  • Experience instructing belaying

  • Extensive experience climbing indoors

  • Excellent teaching abilities

  • Phenomenal customer interaction abilities

  • Professional attitude and an eagerness to share their love of climbing

 

All Instructors are required to have current first aid training, equivalent to St. John Ambulance Standard First Aid with CPR. Because our employees work with children, Gym of Rock requires all successful candidates to have a criminal record check performed. Gym of Rock will pay the cost of the record check.

 

It is the intention of Gym of Rock that all instructors obtain certification as a Climbing Gym Instructor, through either the ACMG or CWA. If you do not have any Climbing Gym Instructor certification, you will be expected to demonstrate that you are within reach and qualifications to obtain it. Gym of Rock will pay the cost of this certification for successful candidates*.

 

This is a part time position that will consist of hours during the day and evenings on weekdays and weekends. 

 

Email your resume and application letter to climb@gymofrock.com

 

*terms and conditions of this will be discussed with successful candidates.

Gym of Rock – GYM ATTENDANT

EMPLOYMENT TYPE: PART TIME
 

Gym of Rock is a dynamic full-service climbing gym. Attendants are vital to provide our customers with the highest level of service.  They are the first to interact with our members and guests and are responsible to ensuring everyone has a memorable experience.

 

Specific Job Requirements

  • Welcome and check in members and guests

  • Explain Gym of Rock policies and procedures to all members and guests

  • Maintain a clean and inviting space for customers which includes, but not limited to: entrance, washrooms, top rope area, preschool area, bouldering areas, climbing floors, party room, front desk and storage area

  • All around proficiency which includes the following, but not limited to: facility tours, auto-belay orientations, bouldering orientations, bookings, and supervisions of guests

  • Extremely knowledgeable in Gym of Rock’s pricing, programs, products and procedures

  • Opening and closing duties with the ability to problem solve independently

  • Contribute to the optimization of operations, hospitality and customer service procedures

 

Job Qualifications

  • Experience in a customer service environment

  • Knowledge of Word, Excel, and Rock Gym Pro (preferred)

  • Dependable, self-confident, problem-solver and able to work independently

  • Strong organizational skills, and multi-tasking

  • Excellent verbal and written communication skills

  • Flexible, eager to learn and willing to adapt to new responsibilities

  • Demonstrate initiative and able to identify and solve problems independently

  • Positive and upbeat

  • Professional appearance

  • Detail oriented

 

Work Hours

Employment is part-time.  Shifts can be evening and weekends, opening and closing.

 

Applicant Qualities

Applicants must have experience working with youth, possess strong work ethic, must be efficient and able to work on a reliable schedule. Applicants should have a positive attitude, be quick problem solvers, and must work well with others. Rock climbing experience is not required but an asset. Applicants must be willing to learn and further develop and improve customer service and overall climbing skills. Gym of Rock is willing to train high value candidates.

Additional Requirements

Staff must be able to perform manual labor, including working at height. Staff must be comfortable with lifting objects up to roughly 50 pounds. Criminal Record Check is required for all employees over the age of 18 .

 

Applications

To apply please email climb@gymofrock.com

Subject: GYM ATTENDANT application

Include: A cover letter and resume

PLEASE NOTE: Only successful applicants will be contacted for an interview

WEST GATE PUBLIC MARKET

2090 10th AVE SW - SALMON ARM BC

 

climb@gymofrock.com

778.489.5594

 

CONTACT​ US

HOURS:

Monday-Saturday 1-9pm

Sunday 12-7pm

Book you ctime NOW!

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